Introduction

MeshShip service respect our customer's privacy and will always take the privacy protection as one of the most important mission. Understanding how and why we use your information should be just as easy. Our Privacy Policy and Privacy FAQs provide the latest information about the data we collect and how we use it. We also want you to know a few more things about our approach to privacy:

Your data works for you

We use your data to provide convenient package delivery options, to help partner maximize their earnings, to reduce customer's cost, and to protect the safety and security of our packages. And we don’t rent or sell your data -- to anyone.

You are in control

We set different privacy policy based on your role in the system, for partner (including collecting point, deliver and city manager), public contact information will be shown to help to build up the convenient package delivery process. For our customer, we will not do that. In any of case, your personal information (including your credit card, documents you used in the application) will not be shown, used and shared, even to our partner. Our people will always be helping you if you have concern on your privacy.

Learn more about how we use your information

Background check for our partner

What does MeshShip collect?

Background checks are generally performed by third-party services on MeshShip behalf. If permitted by law, the checks include credit records and criminal history. In some cases, we collect this information directly, while in others we receive only the results of the user’s background check (i.e. pass or not pass).

Why do we collect this information?

To determine your eligibility to be our partner, to protect our community, and to provide safe delivery.

When do we collect this information?

When you sign up to be our partner.

Is the collection of this information optional?

Unless prohibited by law, we require you to pass a background check to be our partner. We do not collect background information for our customer.

How long do we retain this information?

For as long as you are signed up to be our partner, unless longer retention is required by law or is necessary for safety and security purposes.

Device information

What does MeshShip collect?

MeshShip may collect information about the devices you use to access our services, including the hardware models, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, serial numbers, device motion information, and mobile network information.

Why do we collect this information?

This information helps us communicate with you; protect your safety and security; optimize and improve your experience; and prevent, detect, and combat fraud.

When do we collect this information?

Whenever you use our services.

Is the collection of this information optional?

No.

How long do we retain this information?

MeshShip retains this information for at least 7 years in connection with regulatory, tax, insurance, and other legal requirements, unless longer retention is required by law. See the Information Retention and Deletion section of MeshShip's Privacy Policy for more details.
MeshShip collects this information to provide the services and features you request and for purposes of MeshShip’s legitimate interests, such as to prevent, detect, and combat fraud.

User profile

What does MeshShip collect?

We collect your name, login, password, and phone number and/or email.
For partners, we will not store you detail payment information as safety purposes, but may collect that info in our partner 'Stripe' system. In addition, we enable system user to upload a profile picture to their account.

Why do we collect this information?

Your information is used to enable your use of our services, to send you relevant and personalized communications, to verify your identity for account access and payments, and to improve our services.

When do we collect this information?

When you create or update your account.

Is the collection of this information optional?

MeshShip requires some profile information to enable you to use MeshShip services. This generally includes your name, login, password, and phone number.
If you are a partner, the additional profile information listed above is also required, including to enable MeshShip to comply with applicable laws.

How long do we retain this information?

For as long as you maintain your MeshShip account, unless otherwise required by law.